Terms of Service

By accessing or using The Easy Drop's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms apply to all users of our services, including customers, visitors, and others who access or use our delivery services.

The Easy Drop provides courier and delivery services throughout the UK, including:

• Same-day delivery services
• Contract runs and scheduled deliveries
• Medical deliveries and temperature-sensitive transport
• Document transportation
• Fragile item and jewelry transportation
• Secure logistics and tracked deliveries

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

When using our services, you agree to:

• Provide accurate and complete information about deliveries
• Ensure items are properly packaged and labeled
• Comply with all applicable laws and regulations
• Pay all fees and charges in a timely manner
• Be available for pickup and delivery as scheduled
• Treat our staff and couriers with respect
• Report any issues or concerns promptly

We do not transport the following items:

• Illegal substances or contraband
• Hazardous materials (explosives, flammable liquids, toxic substances)
• Live animals (except with prior arrangement)
• Perishable food items (unless specifically arranged)
• Cash, negotiable instruments, or bearer bonds
• Items exceeding our weight and size limitations
• Fragile items without proper packaging
• Items that violate intellectual property rights

You are responsible for ensuring that items comply with all applicable laws and our policies. We reserve the right to refuse service for any item we deem inappropriate or unsafe.

Our pricing is based on various factors including:

• Distance and delivery location
• Size, weight, and nature of items
• Urgency and delivery timeframe
• Special handling requirements
• Additional services requested

Payment terms:

• Payment is due upon booking unless credit terms have been arranged
• We accept major credit cards, bank transfers, and approved payment methods
• Late payment fees may apply to overdue accounts
• All prices are subject to VAT where applicable

Our liability is limited as follows:

• We maintain appropriate insurance coverage for our operations
• Liability for loss or damage is limited to the declared value of items
• Maximum liability per shipment is £1,000 unless higher coverage is purchased
• We are not liable for indirect, consequential, or special damages
• Claims must be reported within 7 days of delivery or scheduled delivery date

For high-value items, additional insurance coverage is available upon request.

Delivery conditions:

• Delivery times are estimates and not guaranteed unless specifically agreed
• We will make reasonable efforts to deliver within specified timeframes
• Delays may occur due to traffic, weather, or other circumstances beyond our control
• Signature may be required for delivery confirmation
• If recipient is unavailable, we may leave items in a safe location or return to depot
• Additional charges may apply for failed delivery attempts

Cancellation policy:

• Cancellations must be made at least 2 hours before scheduled pickup
• Cancellation fees may apply depending on timing and circumstances
• Refunds will be processed within 5-10 business days
• No refunds for services already completed
• Partial refunds may be available for partially completed services

We are committed to protecting your privacy and personal information. Our collection, use, and protection of your data is governed by our Privacy Policy, which forms part of these terms.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

All content on our website and in our materials, including text, graphics, logos, and software, is the property of The Easy Drop or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without written permission.

In the event of a dispute:

• We encourage direct communication to resolve issues amicably
• Formal complaints should be submitted in writing
• We will investigate and respond to complaints within 14 days
• Unresolved disputes may be subject to mediation or arbitration
• These terms are governed by the laws of England and Wales

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather conditions
• Government actions, regulations, or restrictions
• Labor disputes, strikes, or work stoppages
• Technical failures or system outages
• Pandemic or health emergencies

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically to stay informed of any updates.

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these terms.

Upon termination, your right to use our services will cease immediately, but all provisions that should survive termination will remain in effect.