Privacy Policy

Personal Information

When you use our services, we may collect the following personal information:

• Name and contact details (email address, phone number)
• Delivery addresses (pickup and drop-off locations)
• Payment information (processed securely through third-party providers)
• Communication records (emails, phone calls, chat messages)
• Service preferences and delivery instructions

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral sources and search terms
• Cookies and similar tracking technologies

We use your personal information for the following purposes:

• Service Delivery: To process and fulfill your delivery requests
• Communication: To contact you about your deliveries and respond to inquiries
• Payment Processing: To process payments and manage billing
• Customer Support: To provide assistance and resolve issues
• Service Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations
• Couriers: With our courier network to facilitate deliveries
• Payment Processors: With secure payment processing companies
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure data centers and backup systems
• Incident response procedures

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When personal information is no longer needed, we securely delete or anonymize it.

Your personal information may be transferred to and processed in countries outside the UK. When we do this, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website